Your privacy matters to us. This Privacy Policy explains in plain English how 77joya collects, uses, stores, and protects the personal data of every player registered on the platform.
Six core commitments that define how 77joya handles your personal information
All data transmitted between your device and the 77joya platform is protected by industry-standard SSL (Secure Socket Layer) encryption. This applies to account data, payment details, and all in-session activity.
77joya does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely for platform operations, account management, security, and service improvement.
Data collected by 77joya is used only for the specific purposes disclosed in this Privacy Policy. We do not repurpose your data for unrelated activities without your explicit consent.
77joya collects only the personal data that is necessary for account registration, payment processing, KYC verification, and responsible gaming compliance. We do not collect data beyond what is required for these functions.
You have the right to access, correct, and request deletion of your personal data held by 77joya. You can also withdraw consent for optional data processing at any time by contacting our support team.
Personal data is stored on secured servers with restricted access controls. Passwords are stored in hashed form and are never accessible to 77joya staff. Payment credentials are handled by PCI-compliant payment processors.
This Privacy Policy sets out the basis on which 77joya collects, processes, stores, and discloses personal data obtained from players and visitors to the 77joya website. 77joya is committed to protecting the privacy and security of the personal information entrusted to us by our players. We operate in full accordance with responsible data handling principles and apply technical and organisational measures to ensure that your data is protected at every stage of its lifecycle on our platform.
This Privacy Policy applies to all personal data collected through the 77joya website at 77joya.biz, including all pages, features, games, sports betting markets, and customer support interactions. It applies to all registered players, prospective players who browse the platform without registering, and any individual who contacts our support team.
Please read this Privacy Policy carefully alongside our Terms & Conditions and our Responsible Gaming policy, all of which together govern your relationship with the 77joya platform.
For the purposes of this Privacy Policy, 77joya is the data controller — the entity that determines the purposes and means of processing your personal data. As data controller, 77joya is responsible for ensuring that your data is handled lawfully, fairly, and transparently.
If you have any questions about how 77joya processes your personal data, or if you wish to exercise any of your privacy rights, you may contact our data team through the channels listed in Section 15 of this Privacy Policy.
77joya collects several categories of personal data. The specific data collected depends on how you interact with the platform. The main categories are described below:
77joya collects personal data through the following means:
77joya processes personal data on the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract with the player |
| Processing deposits and withdrawals | Performance of a contract; legal obligation (AML compliance) |
| KYC identity verification | Legal obligation; legitimate interests (fraud prevention) |
| Responsible gaming monitoring | Legal obligation; legitimate interests (player protection) |
| Customer support communications | Performance of a contract; legitimate interests |
| Platform security and fraud detection | Legitimate interests (platform integrity) |
| Service improvement and analytics | Legitimate interests (product development) |
| Promotional communications (opt-in only) | Consent |
77joya uses the personal data it collects for the following purposes:
Promotional Communications: 77joya will only send you promotional messages if you have opted in during registration or subsequently through your account settings. You may withdraw consent for marketing communications at any time by updating your preferences in your account or by contacting the support team.
77joya does not sell or rent your personal data to any third party. We may share your data with the following categories of third parties where strictly necessary:
When you make a deposit or withdrawal, transaction data is shared with the relevant payment processor — such as bKash, Nagad, Rocket, Upay, or a banking partner — to complete the transaction. These providers are bound by their own data protection obligations and are not permitted to use your data for any purpose other than completing the transaction.
Third-party Game Providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) receive limited player session data — such as a session token and stake amounts — necessary to deliver the game experience. Game Providers do not receive your name, payment details, or KYC documents.
Where automated KYC verification is employed, your identity document data may be shared with a trusted third-party verification provider for the sole purpose of confirming your identity and age. Such providers are contractually bound to process your data only for verification purposes.
77joya may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts in Bangladesh in response to a lawful order, investigation into money laundering, fraud, or other illegal activity. We will only disclose the minimum data necessary to comply with such requests.
Certain technical service providers — such as cloud hosting, cybersecurity, and analytics platforms — may process data on behalf of 77joya as data processors. These providers operate under strict contractual data processing agreements and may not use your data for their own purposes.
77joya retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following indicative retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| Financial transaction records | 7 years (anti-money laundering compliance) |
| KYC identity documents | 5 years after account closure |
| Gaming and betting history | 5 years from the date of each transaction |
| Support communications | 3 years from the date of the interaction |
| Technical and usage logs | 12 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn + 1 year |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where data is subject to a legal hold — for example, because it is relevant to an ongoing investigation or dispute — it will be retained until the hold is lifted.
77joya implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
While 77joya takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are encouraged to use a strong, unique password for your 77joya account and to contact our support team immediately if you suspect any unauthorised activity.
77joya uses cookies and similar tracking technologies to improve the functionality and performance of the platform. Cookies are small text files stored on your device when you visit the website. They help us remember your session, detect fraud, and analyse platform usage.
The following categories of cookies are used on the 77joya platform:
Cookie Management: You may adjust your cookie preferences through your browser settings at any time. Disabling strictly necessary cookies may impair the functioning of the 77joya platform. Disabling analytics or functional cookies will not prevent you from accessing games or placing bets.
As a player on the 77joya platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details in Section 15.
Request a copy of the personal data 77joya holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your data where it is no longer needed, subject to legal retention obligations.
Request that processing of your data be paused while a dispute or correction request is resolved.
Receive a copy of your data in a structured, machine-readable format for transfer elsewhere.
Object to processing of your data based on legitimate interests, including direct marketing.
77joya will respond to all verified privacy rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension. There is no charge for exercising your privacy rights unless requests are manifestly unfounded or repetitive.
The 77joya platform is strictly for individuals aged 18 years or older. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been submitted by an individual under 18, we will immediately suspend the associated account, delete the collected data to the extent permitted by law, and forfeit any deposits or winnings in accordance with our Terms & Conditions.
If you are a parent or guardian and believe that a minor has registered on the 77joya platform without your knowledge, please contact our support team immediately so that we can take appropriate action.
77joya's primary operations are directed toward players in Bangladesh, and we store the majority of player data on servers located in or serving the Bangladesh region. However, certain third-party service providers — including Game Providers and technology infrastructure partners — may be located outside Bangladesh and may process data on servers in other countries.
Where personal data is transferred to a third party located outside Bangladesh, 77joya takes steps to ensure that appropriate safeguards are in place, including contractual data processing agreements that require the receiving party to apply data protection standards consistent with those described in this Privacy Policy.
77joya reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes to this Privacy Policy, we will publish the revised version on this page with an updated effective date, and where appropriate, we will notify registered players via the platform or via the mobile number or email associated with their account.
Your continued use of the 77joya platform after the publication of a revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any amendment, you should stop using the platform and contact our support team to close your account.
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or want to raise a data protection concern, please contact the 77joya privacy team through any of the following channels:
All formal privacy rights requests and data protection complaints must be submitted in writing via email. 77joya aims to acknowledge written requests within 24 hours and to provide a substantive response within 30 days, measured in Bangladesh Standard Time.
Still have questions about how 77joya handles your privacy? Our support team is available 24/7. You can also explore our Terms & Conditions, visit the FAQ, or start playing responsibly on the platform.